By Karin Hurt and David Dye
A talent review done well, gives you a brilliant competitive advantage for your credit union, ensuring you have the continuity you need to serve your members well today and in the future. Poorly executed, at best it’s a waste of time, and can wreak serious havoc on long-term performance, retention and employee engagement.
The 5 Biggest Talent Review Mistakes
Here are the biggest mistakes we see from well-intentioned leaders working this process.
Talking People Before Priorities
Before you can decide WHO is in your succession pipeline, be sure you are clear on WHAT you need. Think about the future and the critical competencies that will make that possible. Write them down. Then map your people against those possibilities. Choosing people for tomorrow based exclusively on today’s performance will slow you down.
What often passes for “executive presence” is actually someone who looks and acts like your most successful executives. Be careful. Sure you want poise,effective communication, and a tidy together look. But it may also be true that the quirky creative who marches to a different drum may just who you need to take your strategy to the next level. Too many like minds lead to uninspired strategy.
Letting Diversity Trump Common Sense
If you complete your 9 box succession planning grid and it’s all balding white guys with a dry sense of humor in box 9 you clearly have a problem. The question is, what IS that problem? Take a hard look in the mirror for bias and discrimination. Challenge one another to make it right.
Sometimes, it’s another issue. It’s the recruiting and leadership development that is broken. You can’t make someone ready for the next level by talking yourselves into it. Or worse, putting diversity multipliers on executive compensation which incent them to promote the diverse candidate just to hit a target.
The worse thing you can do is pad your “grid” by sliding diverse candidates into blocks where they don’t belong. Sure, identify opportunities for accelerated growth to make up for lost time. But NEVER promote an unqualified person for diversity reasons. You hurt them, your business, and weaken your diversity strategy.
You know you have a true box 9, high potential when every head at the table is chiming in with a resounding “Yes!” Not looking the other way when conflict arises.
A succession planning conversation without conflict is useless. The very best talent reviews involve robust discussion and lively debate which leads to important next steps (e.g. “You’ve got to know my guy better;” “She needs a stretch assignment.”)
If you start playing games like “I’ll vote for your manager if you vote for mine,” your credit union loses, and your members will pay the price.
Ignoring the Plan
The worst succession planning sin of all is going through the motions, and then reverting to the old patterns “just this time” when it comes to promotion. No one will take your succession process seriously the next time.
Don’t short-change your talent strategy. The right people, at the right place, at the right time, will change the game. Be sure you’re prepared.
Karin Hurt and David Dye are award-winning authors of Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul and will be leading the upcoming Executive Ready: Talent Management & Coaching program for Mountain West Credit Union Association.