3. The power of data with Anne Legg

Anne Legg, founder, and principal of THRIVE™ Strategic Services.

THRIVE works with credit unions to create revolutionary member relationships via organizational education, member-centric data strategies, and data maturity.

Anne LeggShe is a recognized credit union business strategist, presenter author, educator with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has delivered over 100 onsite sessions to over 600 credit union senior leaders across the united states, launching their data journeys.

Anne is author of Big Data/Big Climb, the industry’s only playbook on data transformation. And she taught at the CUNA Marketing School and has acted as the subject matter expert for CUNA’s Credit Union marketing curriculum. She has also been an author to CUNA’s Environmental Scan, The Credit Union industry’s leading strategic planning guide.

She has also served on various Credit Union Boards, including; CUNA’s Marketing and Business Development Executive Council, MAC, and the California and Nevada Credit Union League Public Advocacy Committee.

She has received numerous awards including; CMBDC Marketing Professional of the Year, Credit Union Executive Society Rising 100, CO-OP ThinkPrize semi-finalist. She has also been named “A Woman To Watch” By the Credit Union Times. Her work has been published and presented at both the 2012 and 2014 International Cooperative Summit, Making her the only Credit Union professional in the United States to do so.

In 2019, she climbed the tallest freestanding mountain on the planet, Mt Kilimanjaro.

  • Share this podcast with a friend and leave us a review!


Show Notes:

Episode Links and Resources

Subscribe to our show on Podbean

Connect with us on social media

Tweet with us on Twitter

Contact Chris via email ckemm@mwcua.com

Visit Mountain West Credit Union on the web

Visit THRIVE Strategic Services at AnneLeggTHRIVE.com

Anne Legg on Twitter @AnneTHRIVE

Anne Legg on LinkedIn


1.11.2021 Regulatory Compliance Newsletter

Regulatory Compliance Newsletter January 11, 2021

• InfoSight: December 2020 Updates
• NCUA Proposes Amendment of SAR Regs
• 2019 Terrorist Assets Report
• FinCEN Issues COVID-19 Scam Alert
• OFAC Adds FAQs On Chinese Military Companies
• NCUA Board Approves Rules and Proposals
• FTC Launches New Online Tool for Exploring Military Consumer Data
• FATF Updates COVID-19 Report
• FinCEN Proposes Virtual Currency and Digital Assets Rules
• Solar Winds – What to do Next?
• Virtual Compliance Update & Roundtable January 20, 2021

Credit Union Must-Haves to Successfully Harness Data to Improve Members’ Lives

I’ve got more data than Amazon, but where do I start?

Plan to attend the March 9 webinar: Credit Union Must-haves to Successfully Harness Data to Improve Members’ Lives to learn the answer to this question and more.

Many credit union leaders feel that their enterprise data is all over the place and any data initiative feels too overwhelming and expensive to take on right now. Join us for a 1-hour webinar to discover five enterprise must-haves to successfully harness data to improve member’s lives to help credit unions gain clarity.

Credit unions have more data than Amazon; the challenge is how to leverage these assets quickly and impactfully to improve member’s lives. Please join Anne Legg, an award-winning, internationally-recognized credit union business strategist, presenter, author, educator who shares the five domains needed to master to leverage organizational data to improve member’s lives.
The five domains covered include:
• Enterprise data vision
• Member data focus
• Data maturity
• Talent
• Continuous capability building

Data scientists need not apply! You do not need to be a data lover or even a math lover to leverage your data. The only criteria to attend is that you want to enhance your members’ lives.  Click here to register and to learn more.

2021 Training Guide

 We are excited to roll out our all-new digital and interactive 2021 Training Guide. As a member of the Association, you have access to cost-effective training programs and networking events that will help elevate your employees’ career development. We offer a wide range of industry-related educational opportunities that include schools, live seminars, webinars, and conferences. Our Training Guide is a one-stop for all our educational offerings for 2021. This year’s guide is offered only in the digital format; however, you will find the interactive aspects will provide you with an elevated experience. Stay tuned throughout the year as we make any necessary updates to our guide each quarter, so you’ll know you’re getting the most current information.

The interactive guide allows you to:

  • Read it like a book
  • Quick flip to a section by using the linked table of contents (page 4)
  • Click on  a program or conference to go directly to the registration page
  • Share it
  • Download it
  • Reference it all year

Are training dollars tight? Take advantage of  Professional Development Scholarships available through the Credit Union Foundation. It’s easy to apply!

Click the button below to check it out.

Jan. 12 Virtual Branch Managers Council Includes FREE Webinar

Don’t miss the first Branch Managers Networking Council of the year on January 12, 2021 for discussion, networking, and sharing best practices.

We are excited to announce that expert guest speaker Diane Pape Reed will lead a discussion on Teleworking Policies, Goal Setting and More. Learn tips for enabling your staff to get work done from anywhere. Hear about tactics you can use to set measurable goals with your remote teams and some policy strategies to help you as you plan for 2021.

BONUS! All members who attend this program will receive a link to a FREE recorded webinar Leading a Remote Workforce by Larry Prince (a $200 value).

Who Should Attend? Credit union branch manager and operations professionals of all levels.

Cost: $25/person

Click here to register and for more information.


Building an Influential & Effective Personal Brand

The Mountain West Executive Ready program’s next session is Executive Presence: Building an Influential & Effective Personal Brand.  As successful executives know, your personal brand impacts your ability to be effective as a leader.  When your name comes up in conversation, what are the first words that come to mind? What are you most known for at your credit union and in the industry?  Do you have someone on your team who could benefit from growing their skills in Executive Presence?

In this highly experiential program, you will explore the foundations of strong executive presence and professional branding, and powerful and practical approaches to build your reputation as an influential leader. You will learn the art of establishing strategic alliances, positioning your ideas so they can best be heard, and techniques to improve your positive exposure to key decision-makers.

Give the gift of Executive Presence to someone on your team today.  Plus! Register by December 31, 2020 and receive a discounted rate of $999 for the program when entering code EARLYBIRD at checkout.

And as always, the Mountain West Foundation is providing professional development scholarships to support your credit union’s talent development.  Click here to learn more about Executive Presence: Building an Influential & Effective Personal Brand.

12.7.2020 Regulatory Compliance Newsletter

Regulatory Compliance Newsletter December 7, 2020

  • Updates in InfoSight
  • Revised Reg F Published
  • Adverse Market Refinance Fee Implementation December 1
  • Bureau Issues Advisory Opinions Policy and Two Opinions
  • Lower BSA Transfer Threshold Would Substantially Burden CUs
  • BSA Due Diligence for Charities and Non-profits Clarified
  • Unchanged Thresholds for Regs M and Z
  • House Prices Climbing
  • CFPB Updates 2021 HMDA FIG
  • IRS 2020 Criminal Investigation Report Released
  • NCUA Announces Relief Measures for Meeting Flexibility in 2021
  • Virtual Compliance Update & Roundtable Dec 16th


What does wellness have to do with credit union membership?

What does wellness have to do with credit union membership?

Canvas Credit Union finds groundbreaking correlation between membership and well-being.


September 2019: Canvas hosted a yoga event at CSU stadium in Fort Collins to promote wellness in the community.

LONE TREE, CO (November 13, 2020) — Canvas Credit Union’s mission is to help members afford life. The credit union encourages their members to leave the banking to Canvas, so they can ‘go live’, and focus on their well-being. Because of Canvas’ investment in their members’ well-being, they had an inkling that their members might be more well than the average Coloradan. Canvas partnered with Filene Research Institute to use data to quantify the current state of well-being in Colorado and their membership.

After months of surveying and research, Canvas received the results: There is a strong direct correlation between Canvas membership and the three dimensions of well-being: financial, health, and social. In each dimension, Canvas members experienced stronger wellness outcomes in comparison to non-members. Not only that, the engagement and longevity of Canvas Credit Union membership further enhanced participants’ well-being.

Working alongside Filene, the research encompassed all three well-being dimensions. The survey was distributed electronically to members and non-members throughout Colorado and uncovered many exciting results such as:

  • Well-being is stronger for Canvas members. Canvas members experience a higher level of well-being than non-members in the same geographical areas.
  • Having accessible savings and rainy-day funds makes a big difference in financial well-being. The importance of savings, access to credit, and other safety nets help people feel financially secure, which is one of the basic elements of financial well-being.
  • Financial behaviors & know-how (confidence and goal follow-through) connect to well-being. These connections include confidence in one’s ability to follow through on financial goals, having a regular habit of saving money, paying bills on-time, and knowing where to find financial advice when they need it.
  • Mental health is strongly correlated to well-being. Addressing the connection between mental health and financial wellness can go a long way in helping members cope with their financial challenges.
  • Health and financial well-being have strong correlations. The correlations between health and financial well-being strongly go hand-in-hand. Canvas’ membership as a whole performs better in both dimensions when compared to other respondents in the same geographical area.

“At Canvas we are known for our people and our heart, and we are committed to doing right by our members by providing them the resources they need to help them afford life.” Shared Tansley Stearns, Chief People and Strategy Officer at Canvas Credit Union. “While one wouldn’t think your choice of financial institution could have such an impact on well-being, we celebrate this newfound discovery that engagement and longevity in a Canvas Credit Union membership further enhances their well-being. Executing this survey with Filene, we have gained insights on how we can continue to stand shoulder-to-shoulder with our members through the joys and the sorrows, to ensure their social, financial, and health needs are supported so they can do what matters most and Go Live.”

With the unique challenges 2020 has presented, maintaining high levels of well-being has been more crucial than ever. As Canvas leads with heart for their members and the communities they serve, they will leverage the results of this study as a means to communicate their dedication to their members, even outside of their financial journeys. Through the peaks and valleys Canvas’ members may face, they can be certain that Canvas is an ally with open ears, open hearts and helping hands.

Future iterations of this study will follow members’ financial journeys and continue to offer insights into the strong correlation between wellness and one’s choice of financial institution. For Canvas, this is just the start as they intend to foster even more wellness for their members, employees, and communities.

– – – – – – – – – – – – – – – – – – – – – – – – – – – –

About Canvas Credit Union (canvas.org)
Canvas Credit Union is a safe and insured financial institution with over $3 billion in assets and over 260,000 members. Canvas provides a full array of financial products and services, including savings, checking, loans, mortgages, and online and mobile options. Serving Colorado communities for more than 82 years, Canvas currently has 29 branches.

Contact Information
Tansley Stearns
Chief People & Strategy Officer
Canvas Credit Union

Canvas Credit Union
9990 Park Meadows Drive
Lone Tree, CO 80124
United States of America

Scott Earl – Episode 2

Today, we talk with Scott Earl, the president and CEO of the Mountain West Credit Association. There are many times in Scott’s 39-year career where he’s played a part in moving forward credit unions. From the Arizona league or the time he spent in the credit union merger with the mountain west states, he has shown a passion for his work and employees. He is a leader that you don’t want to let down because he leads by example. It’s leaders like Scott that have demonstrated the true ‘people leading people’ in our movement.

Scott started his career when he graduated from college, interviewed with a credit union league president, and was hired as the director of marketing and relations. “I was on the ground floor of credit unions becoming better marketers.”

He worked for Dave Adams, who told Scott that if he wanted his job, he would need to find Dave a better job. Scott took on the challenge, and in 1991, Scott found that the Washington Credit Union president was leaving. Dave took the job, and Scott became the successor for Dave as president.

Listen in to find out why Scott chose Children’s Hospital for his philanthropic work, history with the credit union movement, and what sparked the idea that Scott could change people’s lives. Learn Scott’s perspective on how credit unions work differently from state to state, why credit unions need the association to be successful, and what Scott predicts about credit unions’ future.


Scott Earl is the president and CEO of the Mountain West Credit Union Association (MWCUA), representing 117 credit unions in Arizona, Colorado, and Wyoming.

  • Share this podcast with a friend and leave us a review!


Show Notes:

[04:04] Scott’s start of his career in the Utah Credit League

[05:49] How Scott rose to the position of president of the Credit Union.

[08:23] Scott’s movement into his philanthropic work with Children’s Hospital.

[10:57] His next role as chairman of the CUNA credit union and coordinating hurricane disaster recovery.

[12:34] What Scott learned from his role as chairman of CUNA.

[15:01] Scott reflects on his time in CUNA and AACUL and how they differed.

[18:15] We ask Scott what he thinks the biggest issue is in today’s credit union environment.

[20:23] Where he sees credit unions moving into the future.

[22:47] Are credit unions moving forward the right way with technology?

[25:10] Continuing with a voice of advocacy within the credit union association.

[28:07] Our affinity for living in the western United States.

[30:24] The highest valuable asset is family.


Episode Links and Resources

Subscribe to our show on Podbean

Connect with us on social media

Tweet with us on Twitter

Contact Chris via email ckemm@mwcua.com

Visit Mountain West Credit Union on the web

Connect with Scott Earl on LinkedIn