Littleton, CO–MemberShoppers, the nation’s largest credit union-specific mystery shopping program, has named Colorado Credit Union (CCU) as one of its highest performers in member service for the first quarter of 2016. Colorado Credit Union was recognized with a Top Member Appreciation Score in the category of credit unions with assets under $400 million.
MemberShoppers helps credit unions create unparalleled member service experiences through mystery shop evaluations performed by the credit union’s own members and by professional mystery shoppers. Using the program’s unique coaching tools, credit unions can identify training needs and areas to improve service.
“Through the feedback it receives from MemberShoppers, Colorado Credit Union is continuously working to improve member service experiences and its members can see the commitment the credit union has in improving their financial lives,” said Constance Anderson, founder of MemberXP, which offers the experience measurement services, MemberShoppers and MemberView. “Colorado Credit Union’s dedication is what makes the credit union one of our nation’s highest performers.”
“Every day, member service is what drives our employees to be their best,” said Mike Williams, President and CEO of Colorado Credit Union. “We have a special group of employees and their continued commitment to the credit union motto of “People Helping People” is reflected in this award. This is an honor we are thankful to receive, and the mystery shopper feedback we receive is invaluable to how we take care of our more than 13,000 members.”
MemberShoppers serves credit unions of all sizes, ranging in asset sizes of $100 million to $6 billon. To learn more, visit www.membershoppers.com.
MemberXP is the largest provider of credit union direct member feedback via mystery shopping in the United States. As a leader in industry-specific benchmarking and the nation’s highly-rated credit union member experience measurement services, MemberShoppers and MemberView, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation via its omnichannel voice of member service with built-in member effort and promoter scoring.
About Colorado Credit Union
Colorado Credit Union serves employee groups, residents and family members in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson and Weld Counties. Colorado Credit Union, originally chartered in 1973, is a member-owned, not-for-profit financial cooperative committed to providing for the financial success of all members. We offer competitive products such as checking accounts, loans, mortgages, online banking and more. We are a part of the Shared Branching Network. For more information, visit http://www.ccu.org.
Contact: Mary Ann Schlung, Director of Marketing, 720.981.2331